Artifact: Incident Communication
This is a formal communication regarding an incident to stakeholders. For example: If a User tries to resolve an incident using self help, an auto response would be triggered informing whether the incident is resolved or not.
Work Product Kinds:
Artifacts
Relationships
Roles
Responsible:
Modified By:
Incident Handler
Incident Manager
Incident Resolver
User
Tasks
Input To:
Output From:
Conduct Initial Investigation And Resolve Incident
Detect And Avail Self Resolution Mechanisms
Update And Close Incident
Illustrations
Templates
Incident Communication
